Community Pharmacy Questionnaire 2020/21
Every year we undertake an annual patient survey to enable our patients to provide valuable feedback on the services that we provide. The survey, undertaken by all community pharmacies in England, is called the Community Pharmacy Patient Questionnaire. The report of our survey results allows us to identify the areas where we are performing most strongly, the areas for improvement and the actions required to address issues raised by respondents. Our results for 2020/21 are provided here
Question |
% of respondents satisfied with service |
---|---|
If you had a prescription delivered today, how satisfied were you with the time it took to provide your prescription? |
98 |
If you used the pharmacy service for another NHS service, how satisfied were you with the time it took to provide this service? The ease of contacting the pharmacy |
95 |
Thinking about any previous use of the pharmacy, as well as today's, how would you rate the pharmacy on following factors? Having in stock the medicines/appliances you need |
92 |
Thinking about any previous use of the pharmacy, as well as today's, how would you rate the pharmacy on the following factors? Having someone available to deal with any problem with your prescription after it has been delivered |
94 |
Again, including any previous use of this pharmacy, how would you rate the pharmacist(s) and the other staff who work there? Being polite and taking the time to listen to what you want |
100 |
Again, including any previous use of this pharmacy, how would you rate the pharmacist(s) and the other staff who work there? The staff overall |
100 |
Question |
% of respondents dissatisfied with service |
Action taken or planned (including timescale) |
---|---|---|
Thinking about all the times you have used this pharmacy, how well do you think it provides each of the following services? -Providing advice on health services or information available elsewhere |
2 |
Prompt patients further to see if they need any more advice and information resources. -immediate effect |
Areas within control of phamacy |
Areas outside control of pharmacy |
---|---|
Supply issues- Unfortunately due to supply issues in the market, amount of stocks we can obtain is set on limits. Hence we have to use various suppliers inorder to obtain sufficient stocks. We try our best to keep as much stocks where possible in advance of supply issues but sometimes the time delay in correction of supply is way beyond. |
Suppliers also face supply issues originating from thee manufacturer supply cahain and this follows down the chain
|
16-19 | 20-24 | 25-34 | 35-44 | 45-54 | 55-64 | 65+ |
---|---|---|---|---|---|---|
0% | 0% | 3% | 3% | 14% | 24% | 56% |
This is the pharmacy that the respondent chooses to visit if possible |
This is one of several pharmacies that the respondent uses |
This pharmacy was just convenient on the day for the respondent |
---|---|---|
99% | 1% | 0% |